You’re away on a trip when you get a call: there’s water damage at your home. While you can’t be there to manage it in person, it’s important to find a restoration company you can trust to take care of the situation.
This article will help you find a dependable restoration company remotely, so you can manage the damage without interrupting your plans.
Make Preparations Before You Leave
We know it is impossible to predict every unexpected issue that might arise, but with the right preparation, you can bring them down to a minimum.
Here’s how to minimize risks before you even pack your bags:
- Turn off the water supply: Turning off your home’s main water supply before traveling can significantly reduce risks.
- Inspect key systems: Check that your HVAC system is in working order and fire alarms are functioning.
Pro tip: Take a few photos of your home’s key areas before leaving. They could come in handy for insurance claims if something goes wrong.
Know When to Call for Restoration Help
Emergencies come in many shapes and forms—some are mild, while others can be full-blown chaotic.
Here are some of the most common situations where you’ll need a restoration company to step in:
- Water damage: Burst pipes, flooding, or a malfunctioning appliance can cause serious damage really fast. Water can get into walls, floors, and ceilings and leave behind structural issues.
- Fire damage: Flames aside, the heat alone can weaken structural elements like beams, flooring, and drywall, compromising the safety of your home.
- Mold or mildew growth: A small leak can lead to mold or mildew growth, which not only damages your home but also poses serious health risks.
When it comes to restoration, time is everything. The quicker you act, the less damage your property suffers.
How to Vet Restoration Companies Remotely
Even though you’re thousands of miles away, the wonders of technology will allow you to find the right company with ease.
Here’s how:
- Start with a simple Google search: Start by Googling restoration companies in the area where your property is located and check out some of the largest restoration companies in the US. This initial search helps narrow down your choices quickly.
- Check online reviews: On websites like Yelp or TrustPilot you can find reviews from former customers. Pay attention to those talking about a company’s response time, professionalism, and quality of work.
- Ask about certifications: Check if the company holds certifications like IICRC (Institute of Inspection Cleaning and Restoration Certification). This is a recognized standard in the industry and ensures a company follows proper procedures and safety guidelines.
- Check for remote-friendly services: You need a restoration company that offers virtual consultations and provides regular updates via photos or video calls. This way, you can stay engaged in the process and make decisions from a distance without compromising on quality.
Pro tip: Call to test their communication. If they don’t answer quickly, they are likely to be slow in an emergency as well.
Watch Out for the Scammers
Shady operators count on people in emergency settings, especially those who are physically away from their homes.
To avoid getting scammed, follow these tips:
- Don’t fall for unrealistic promises: If they claim they can “fix it all in a day” or give a suspiciously low quote, be cautious about how you proceed. A restoration takes time and expertise.
- Insist on a contract: Never agree to work without a detailed contract outlining the scope, timeline, and costs.
- Ask about warranties: A reputable company should back its work with guarantees.
Remember, if something sounds too good to be true, it probably is.
5. Intrust Someone to Oversee Repairs (if Possible)
Having a friend or a neighbor overseeing the restoration process could give you that extra piece of mind.
If you find someone willing to oversee the operations, this is what you should do next:
- Give clear instructions: Share relevant information with the person you are putting in charge, including how to access your property, a list of emergency contacts, and your expectations for the restoration work.
- Use tech to stay in the loop: Ask them to send you photos or join video calls with the restoration company so you can stay involved in the process remotely.
- Authorize them to make decisions: For time-sensitive repairs, you’ll need someone on the ground to green-light actions.
6. Insurance Can be Your Best Friend or Your Worst Enemy
Dealing with insurance can feel like learning a new language, but some restoration companies can handle claims on your behalf.
Here’s how to ensure smooth sailing:
- Document everything: Photos, videos, receipts—keep them all.
- Know your coverage: Understand what your policy covers (water damage? mold? temporary lodging?).
- Opt for insurance-friendly companies: Many restoration companies work directly with insurers, which can save you a ton of headaches.
7. What Happens After You Return
Once you’re back home, it’s time to inspect the work. This step is critical, even if everything looks okay on the surface.
Here is what you should do:
- Check for hidden issues: After the restoration work is complete, check if all repairs are thorough and no problems are lurking beneath the surface.
- Verify the warranty: Confirm the warranty details, including what it covers and how to use it if any issues surface. Make sure you understand the process for filing a claim and ask for any documentation in writing for future reference.
Have a Peace of Mind, Wherever You May Roam
Emergencies might not send a postcard before they strike, but with a little preparation and the right support, you can handle anything—even from halfway across the world.
Restoration companies are like the superheroes you didn’t know you needed—ready to swoop in and save the day while you keep enjoying your trip.
So, go ahead. Book that flight, savor that margarita, and know that your home is in good hands—even if the unexpected happens.
