Hotels in 2026 are using in-room TVs as more than entertainment screens. Today, they are a key part of the guest experience. A smart TV in the room can greet guests by name, show hotel services, help them place orders, and even connect with their phones. This makes stays smoother, more personal, and more memorable. Below are five hospitality TV solutions hotels rely on to improve guest engagement and modernize operations.
HotelSmarters
HotelSmarters delivers a modern hospitality TV solution that turns the in-room TV into a helpful, easy-to-use companion for guests. Instead of basic channel lists, guests see a personalized welcome screen with their name, stay details, and clear options as soon as they enter the room. From there, they can discover hotel amenities, request room services, browse special offers, or scan a QR code to continue on their phone. All without calling the front desk or waiting for help.
Behind the scenes, this hospitality TV solution connects smoothly with the hotel’s main systems, such as the property management system (PMS). This means guest information stays accurate and up to date automatically. The platform works with many popular TV brands, so hotels don’t need additional hardware. The interface is simple and intuitive, designed for guests of any age to use without instructions. Personalization is a key strength. Hotels can show relevant messages, offers, and content based on the guest’s stay, language, or preferences. At the same time, hotel teams get clear insights into how guests use the TV. what they click, which services they use, and what gets the most attention.
Pros
- Highly personalized in-room TV experience
- Strong integration with mobile apps and tablets
- Helps increase service usage and upselling
- Clear focus on guest engagement and journey
- Analytics showing guest behavior and preferences
Cons
- Best suited for mid-size and large hotels
- Full setup may require planning and onboarding
Nevaya
Nevaya focuses on creating a smooth digital experience for guests while also helping hotel teams work smarter. Its interactive TV solution connects guests with hotel services, messages, and information in one simple interface. From the TV screen, guests can learn about the hotel, explore offers, and receive important updates during their stay.
What makes Nevaya stand out is how well it connects guest-facing tools with hotel operations. Messages sent to guests, promotions shown on the TV, and service updates all stay aligned. This reduces confusion and keeps communication clear. Guests don’t have to call the front desk for every question, which helps save staff time.
The platform is designed to feel simple and friendly, even for guests who aren’t very tech-savvy. Everything is laid out clearly, so guests can find what they need without getting lost.
Pros
- Easy-to-use and clean interface
- Strong guest communication tools
- Helps reduce front desk workload
- Good balance between guest and staff needs
Cons
- Advanced customization may take time
- Smaller hotels may not use all features
Otrum
Otrum is a well-established interactive TV provider used by hotels across Europe and beyond. Its main strength is reliability. Hotels trust Otrum for stable performance across different TV brands, room types, and property sizes. Guests can access live TV, hotel information, and interactive services without interruptions.
Otrum integrates deeply with hotel systems like PMS, which allows content to stay accurate and up to date. Check-in details, welcome messages, and service availability can be synced automatically. For hotels that value structure and long-term stability, this approach works very well.
While Otrum’s interface is more traditional compared to newer platforms, it is clear and familiar to many guests. This makes it easy for people of all ages to use without training or guidance.
Pros
- Very stable and reliable platform
- Strong PMS and system integrations
- Works with many TV manufacturers
- Trusted by large hotel groups
Cons
- Interface feels less modern
- Limited advanced personalization options
Monscierge
Monscierge focuses heavily on location-based guest experience. Its interactive TV solution helps hotels showcase local attractions, events, dining, and activities directly on the TV screen. This is perfect for hotels that want to help guests explore the destination, not just the property.
Guests can browse curated local recommendations, learn about nearby places, and discover experiences they may not find on their own. For hotels, this opens new opportunities for partnerships and upselling experiences.
Monscierge keeps the TV interface simple, with clear navigation and visuals that make browsing feel natural. Instead of overwhelming guests, it gently guides them toward useful and interesting content.
Pros
- Strong focus on guest discovery and engagement
- Easy and intuitive interface
- Supports experience upselling
Cons
- Less control over deep TV personalization
- Not focused on operational tools
Hudini
Hudini takes a data-driven approach to interactive TV and guest experience. Its platform connects TVs with guest profiles, preferences, and behavior to deliver more relevant content. From welcome messages to personalized offers, everything is designed to feel timely and personal.
Hotels using Hudini can track how guests interact with the TV and other digital touchpoints. This data helps improve services, adjust offers, and understand what guests care about most. The platform works well for hotels that want to fine-tune the guest journey and rely on insights rather than assumptions.
Hudini is especially popular with modern and tech-forward hotels that want strong personalization across all guest touchpoints.
Pros
- Strong personalization and guest data insights
- Consistent experience across devices
- Supports long-term guest engagement strategy
- Modern, flexible architecture
Cons
- Requires digital maturity from hotels
- May be complex for smaller properties
Conclusion
In 2026, hospitality TV solutions are no longer optional add-ons but a core part of how hotels shape the guest experience. The in-room TV has evolved into a central touchpoint that connects guests with services, information, and personalized content throughout their stay. Platforms like HotelSmarters, Nevaya, Otrum, Monscierge, and Hudini each reflect different priorities, from deep personalization and analytics to stability or local discovery. What they all have in common is a shift toward reducing friction for guests and operational pressure for hotel staff. Personalization plays a key role, helping guests feel recognized rather than treated as room numbers. At the same time, analytics allow hotels to understand guest behavior and improve decisions based on real usage data. Choosing the right solution depends on hotel size, digital maturity, and long-term guest experience goals. Smaller properties may value simplicity, while larger hotels benefit most from advanced integrations and data-driven tools. Ultimately, hospitality TV solutions help hotels deliver more consistent, memorable stays while building stronger relationships with their guests.
