Fairmont Empress announced it will reopen its hotel doors on Friday June 26, 2020. Rooms, guest services, Willow Stream Spa and food & beverage venues including Q Restaurant, Tea at the Empress and The Veranda will be open for business.
“The hotel’s top priority remains the safety, care and wellbeing of our Empress family. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are,” said Fairmont Empress General Manager, Indu Brar. “Today, this means keeping our guests and employees safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.”
At each touchpoint along the guest journey through the Empress, extensive measures are being taken to protect guests and employees, including physical distancing; mandatory screening for all guests and employees, which include a temperature check; masks provided to guests and worn by all employees; a 48-hour “settling period” for occupied rooms post-departure; increased frequency of cleaning & disinfecting, with a focus on high-touch points; and continued use of EPA registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19. Hands-on training for all employees, a dedicated on-property rollout committee and a formal audit program, validated under the global ALLSAFE Cleanliness label, ensure initial and continued compliance.
“As we welcome our friends, family and community back to Fairmont Empress, be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that our valued guests and employees return to the highest degree of safety and wellbeing,” said Indu Brar.
For additional information on Fairmont Empress and Accor’s commitment to helping its community stay safe and stay well, please visit ALLStayWell.com.
To ensure travellers can book with confidence, flexible rates are available for booking, allowing change or cancellation up to 24 hours in advance of arrival. For guests who have booked a non-flexible rate directly with Fairmont Empress, the hotel has adopted more flexible modification and cancellation policies to help guests and clients shift their travel plans as needed. For more information, call the hotel directly at 250-384-8111.