With summer quickly approaching and destinations preparing to welcome back travelers, Solmar Hotels and Resorts, a collection of seven all-suite resorts in Los Cabos, is doing its part to provide peace of mind to its guests by heightening sanitation standards and implementing rigorous staff training to ensure the most safe environment for travelers’ return. One of the pioneer hotel companies in Los Cabos, Solmar Hotels & Resorts’ has been working closely with local authorities and international organizations to develop these new protocols that will ensure the well-being of guests and staff.
“As we get closer to welcoming travelers to their second home, we’re proud of the numerous measures being implemented throughout our resorts and residences to make sure that our entire Solmar family can enjoy a safe environment and members can focus on creating more amazing vacation memories,” said Ricardo Orozco, VP of Operations. “No stone has been left unturned; we are addressing every touch point of the guest journey from arrival to amenities, food & beverage, distancing, accommodations, as well as back of the house in all areas of operation and maintenance,” he added.
Some of the measures included in the new protocol include:
- Dedicated preparation for employees on the new protocols, including a 40-hour training program to ensure resorts and service team complies with the Sello de Calidad Punto Limpio certification, one of the most successful programs implemented by Mexico’s Federal Government. As part of the new program, a hygiene quality management system will include: ongoing staff communication so that they are kept updated with information on regulations and resources; entrance check-points where employees will have their temperature taken daily; and personal protection gear that includes face masks, safety goggles, gloves, acrylic full-face shields and antibacterial gel on them at all times.
- As far as cleanliness and safety measures, Solmar Hotels & Resorts has elevated the processes with hospital-grade products and increased frequencies throughout all spaces. For example, housekeeping cleaning procedures will be reinforced with additional sanitation of the rooms before check-in and after check-out. Check-in time will be adjusted from 4:00 p.m. to 5:00 p.m., allowing ample time to fully sanitize rooms. Frequently transited areas such as elevators, bathrooms and pools will be disinfected continuously.
- The food and beverage offering will be adjusted with strict surveillance, allowing guest to enjoy the gastronomy experience in a safe way. For example, staff will wear full personal protection gear during food preparation and delivery. Restaurants and other dining venues will have new floor plans that permit safe distancing measures and formats, such as the buffet-style service that will be adjusted with individual portions and more food stations. To ensure the cleanliness and security of guestrooms, all room service orders will be contactless and served in to-go containers.
- Other measures include sanitization of high-touch surfaces such as menus, trays, condiments, pens, etc. At the Reception area, acrylic barriers as well as distancing signage have been placed. The resort will also have antibacterial stations throughout.
To inform future travelers of these measures, Solmar Hotels & Resorts has released an informative video in preparation for a summer reopening. To learn more about Solmar Hotels & Resorts’ upgraded Safety & Care Standards, visit https://blog.solmar.com/solmar-hotels-resorts-releases-new-enhanced-cleaning-policies/.