New research shows that more UK travellers are worried about losing their phones while overseas. Google searches for “does travel insurance cover lost phone” have more than doubled year on year (+100%), while queries for “what to do if you lose your phone abroad” are up 67%, pointing to rising concerns over digital dependence when travelling.
According to Ofcom, 45% of UK adults say their mobile phone is the device they’d miss most if it were taken away. The smartphone has become the most influential piece of personal tech, valued for its convenience and ability to keep us connected to services, information, and each other. Ofcom also reports that 90% of smartphone-only users complete forms or applications on their devices, with nearly a quarter (23%) doing so every week.
With so much of our daily life tied to one small device, losing a phone abroad can cause major disruption—from accessing boarding passes to managing finances.
To help holidaymakers prepare, Gianni Leone, Senior Product Director at Away Holidays, shares key steps to protect your phone before you travel and what to do if the worst happens.
How to Protect Your Phone While Travelling
Before You Go
- Use a strap or secure case
“Don’t walk through busy areas with your phone loosely in hand,” says Gianni. “A wrist strap or crossbody case is a simple way to deter opportunistic theft.” - Record key details
“Note down your phone’s make, model, serial number, and distinguishing features before you leave. It makes filing a police report or insurance claim much easier.” - Enable tracking services
“Activate Find My iPhone or Find My Device, and ensure you know your Apple ID or Google login. It allows you to track, lock, or wipe your device remotely if needed.”
If Your Phone is Lost or Stolen Abroad
- Alert your network provider
“Report it quickly so your provider can block the SIM and stop anyone from using your data or running up charges.” - Contact your bank
“If you use mobile banking or digital wallets like Apple Pay, notify your bank immediately so they can secure your accounts.” - File a police report
“This is essential if you plan to make an insurance claim. Request a crime reference number and keep a copy of the report.” - Speak to your travel insurance provider
“Some policies cover lost or stolen phones, but you’ll usually need proof such as receipts and a police report. Acting fast helps smooth the claims process.”
Staying Calm if the Worst Happens
“Losing your phone on holiday can feel overwhelming, but try not to panic,” Gianni advises. “Most hotels offer guest computers, and tourist information centres can direct you to internet cafés or libraries. If you’ve set up tracking features, you can log into Find My iPhone or Find My Device from any browser. And even without your phone, you can use public computers to email, message via social media, or contact your bank.”
He adds: “It might feel daunting in the moment, but there are always ways to reconnect—even if your phone isn’t in your hand.”
